HR

People Managers and the Moments that Matter

Here we take a look at the employee journey or lifecycle. The journey starts with the first interaction that a candidate has with the hiring manager in the interviewing process and continues with the onboarding process once the person is hired. Then we move through the ongoing work of people leaders within: Performance, Compensation, Recognition, Conflict Resolution, Leadership & Culture, DEI etc. We will clearly identify where the line manager’s ownership and accountability lie within areas once considered proprietary to HR only, and in this way guide the manager in supporting their selves and their teams perform efficiently and effectively.

Areas to be covered:

  • Interviewing

    • Know the hiring process and your role in it
    • Execute the steps that you own in the process
    • Delivering a great candidate experience. How do you create an engaging interview.
    • Offer & Approval process

  • Onboarding Basics

    • Difference between orientation and onboarding
    • Orientation Plan

  • Compensation Basics

    • Elements of pay (fixed + variable)
    • Benefits (tangible + intangible)

  • Performance & Growth

    • a. What is the Performance Management Lifecycle:
      • i. Set goals
      • ii. Deliver
      • iii. Check-in
      • iv. Assess
      • v. Recognize
    • b. How to grow talent and performance through regular feedback and coaching:
      • i. Who to coach for performance
      • ii. Barriers to coaching
      • iii. Coaching Fundamentals
      • iv. Coaching for Performance Outcomes
    • c. What happens when coaching isn’t enough to improve substandard performance:
      • i. Performance Improvement Plans
      • ii. Separation and offboarding

  • Feedback

    • Types of feedback (Appreciation – Coaching – Corrective – Evaluation)
    • Giving & Receiving Feedback
    • Feedback conversation roadmap

  • Recognition

    • Types of recognition

  • Conflict Resolution

    • Recognizing your own biases to defuse conflict
    • Shifting to a leadership mindset using SBI (Situation, Behavior, Impact)
    • Navigating difficult conversations – anticipating responses
    • Preparing for the conversation
    • Conflict resolution roadmap

  • Diversity, Conscious Inclusion

    • Navigating team conversations